CUSTOMER SERVICE MANAGER / CALL CENTRE - OLDHAM (RH\ 0009CSM, Closing Date: 22/11/2009)

We need a Customer Service Manager to join a global online technology business whose bespoke e-commerce solutions power some of the world’s leading brands, retailers and other consumer centric organisations (i.e. Early Learning Centre, Peacocks, Peak Performance and many more)

With offices that span Europe, the US and the UK our client employs over 4000 staff globally and is continuing to grow at a fantastic rate. This opening presents a Customer Service Manager with a unique opportunity to play an essential role in the effective daily running and management of their busy Oldham based call centre.

As the Customer Service Manager you will provide ongoing coaching, development and performance management to ensure that service teams run in a professional, efficient and courteous manner at all times. Working within a busy call centre environment you will lead a dedicated customer service team ensuring contact centre agents exceed challenging service levels whilst receiving the support and guidance needed to reach their full potential.

This role offers up a challenging opportunity where the right candidate will undertake a variety of duties that will include: People Management, Recruitment, Training, Quality Assurance, Customer Satisfaction and New Business.

Using your previous experience in contact centre environment you will need to showcase the ability to drive and motivate your team (through strong performance management and 1-2-1 appraisals) in order to achieve both personal and team goals. The ideal candidate will also possess an assertive personality, positive attitude, strong delegation skills, be target driven and understand the best way to drive performance through Call Centre metrics.

Ultimately we are looking for a strong Customer Service Manager with excellent organisational, interpersonal and communication skills (written and verbal); a strong emphasis towards delivering outstanding customer service and the desire to work within a busy, fun and challenging work environment.

Recognised as market leaders you will be joining an organisation that offers a great working environment, competitive remuneration and career progression. Apply now!

Keywords: Customer Service Management, Customer Service Manager, Customer Support Manager, Team Leader, Customer Support, Customer Service, Customers Support Executive, Customer Service Agent, Call Centre, Contact Centre, Customer Service Jobs in Oldham, Jobs in Oldham, Manchester, Bury, Rochdale, Chadderton.

Guru are an employment business renowned for delivering careers networking and in this instance are managing the advertising and filtering processes for this particular Customer Service Manager campaign on the behalf of our client.

To apply for this role please send your CV through to findajob@gurucareers.com quoting the above referencen number

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