Lancs computing / IT

Ict Technician

Date posted: Friday 16th October

Location: Bradford

This position is based in Bradford

Ths salary is up to £18,430 per annum

Job Description

To provide 2nd and specialist 3rd line technical support activities for the ICT services as set out in the ICT Services Contract. Respond to, and resolve all ICT incidents in accordance with service targets dealing with a wide range of users at various levels of competence within the school. To support the Phase 1 ICT staff, BSF Technical Manager and BSF Managed Service Liaison Manager in meeting the KPIs and targets of the of the ICT Services Contract.

Requirements

The post holder will be required to liaise with the Amey Bradford BSF Contract Team, the Local Education Partnership and School staff at all levels including but not limited to:
Teaching Staff, Administrative Staff, Governors, Community Groups, Local Education Authority, Education Bradford, Contractors, External Agencies therefore a good customer service ethic is vital.

Responsibilities

To provide 2nd line support to ICT services in accordance with the ICT Services Contract SLA’s, including, but not limited to:

Internet Teacher
Toolkit Software
Interactive Whiteboard
LAN Service Standard Printing Service
Desktop (Fat Client) Support Service
Easytrace Printing Service
Desktop (Thin Client) Support Service
Scanning Service
Easytrace Service
TVoIP
ICT Remote
Access Services (Anywhere / Anytime access)
Patching Service
Anti-Virus Service
Problem Management
User Account Service I
ncident Management
Teacher Toolkit Hardware
Configuration Management
To provide 3rd line support to ICT services in accordance with the ICT Services Contract SLA’s, including, but not limited to:
MLE - Managed Learning Environment (Windows and Solaris)
Be responsible for maintaining records, information and data, producing analysis and reports as required
Production of troubleshooting / resolving processes and procedures for use in the development of an ICT Knowledagebase

Amey is a leading provider of public services for local and central government, education, rail, strategic highways and private sectors. Our services are wide-ranging and there is a good chance that, at some point today, you will come across our work: our services reach across every aspect of life, from the offices where you work and the road and rail infrastructure that gets you there, to the streets where you live and the schools where your children are educated.

We have around 10,000 people at more than 200 locations across the United Kingdom and Ireland, and a turnover of over £1 billion.

Amey seeks to recruit a workforce as diverse as the community it serves.